Support
MindGadget increases customer loyalty through our ability to react, respond and accept responsibility for their needs. Our goal is to minimize support management time to allow our clients to leverage our experience and team to provide a high-quality, cost effective product support program.
We strive to assure that the post-sales customer service programs are run efficiently and professionally, reinforcing customers' confidence to improve retention rates and, ultimately, drive incremental revenues for our clients.
Our low-cost, offshore model improves client margins and profitability. MindGadget goes beyond traditional outsourcing by utilizing a Total Support SolutionT strategy that combines proprietary Technology, Infrastructure and Technical Support and Customer Service Teams. By focusing on knowledge-centric support, the support function is made more efficient resulting in faster and more accurate responses to customer queries. Our system is also highly scalable, enabling the support of more customers within a manageable and accountable cost structure. MindGadget's global delivery model enables significant cost savings, scalability and efficiencies.
Support services are rendered off shore, on-shore, on-site or, typically, at a combination of locations. Our main Technical Support Center is located in Chennai, India. By drawing upon the region's educated, English speaking and highly skilled technical workforce, MindGadget is able to hire, train and retain engineering and customer service teams dedicated to each client's support operation. Since its inception, MindGadget has staffed its resource centers around the clock to ensure seamless delivery to the customer regardless of time zone and geography.
The company regularly participates in industry events and maintains memberships in organizations to build communication channels within the industry and stay abreast of the market landscape, new tools and the latest initiatives. The company additionally participates in industry conferences and expos, including the Support Services Conference/Expo and the IT Outsourcing Conference/Expo, and belongs to the San Jose/Silicon Valley area Chamber of Commerce.
Our Technical Support Team is comprised of well-educated, highly trained domain experts, project managers and technical staff who use SlashSupport Technology and SlashSupport Infrastructure to ensure high levels of customer response and satisfaction. We recruit resources from top engineering colleges and the top-tier organizations in India. They are initiated through a comprehensive training curriculum that includes:-
Technology - particularly on recent advances- Specific product knowledge related to client environments.
Cultural and environmental exposure-Language and customer care skills.